At Zelvya.com, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be circumstances where you need to return an item. Our return process is straightforward and designed to make it as easy as possible for you.

  1. Contact our Customer Service Team: If you need to return an item, the first step is to send an email to our after-sales service at aftersale@zelvya.com. Please provide your order number, the item you wish to return, and the reason for the return in your email.
  2. Open a Claim: Our customer service team will open a claim for your return. They may ask you for additional information or photos to better understand the reason for the return.
  3. Receive Return Instructions: Once your claim has been processed, we will send you an email with detailed instructions on how to return your item. This will include where to send your item and any other steps you need to follow.
  4. Return the Item: Pack the item securely and send it back to us following the instructions provided in our email. We recommend using a trackable shipping service to ensure your item reaches us safely.
  5. Process Your Refund: Once we receive your returned item and it has passed our quality check, we will process your refund. Depending on your original payment method, it may take a few business days for the refund to appear in your account.

Please note that our ability to process returns and refunds is subject to our terms and conditions. Be sure to review these before making a purchase.

Your satisfaction is our top priority, and we are here to assist you with any questions or concerns you may have regarding your purchase at Zelvya.com.